Frequently Asked Questions
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My Account & Billing FAQs
Yes. Users have the option to remove their account from a PACER Administrative Account (PAA). To do so:
- Log into Manage My Account.
- Select Remove Your PACER Account from a PAA on the Settings tab.
- Enter a brief remark and click Submit.
PACER Case Search Privileges will be made temporarily deactivated during this process. To reactivate, after updating your account information, please contact the PACER Service Center at 800-676-6856 or pacer@psc.uscourts.gov or have your new firm administrator add you to their PAA.
Once it is added to the PACER Administrative Account (PAA), the account will be activated within a few minutes. To verify the account has been linked to your PAA, you can check the status of the request by logging into Manage My Account and clicking View All My Requests.
PACER and CM/ECF accounts will remain separate until a court implements the NextGen CM/ECF system. Once, a court implements NextGen CM/ECF, there is no need for separate accounts.
All the appellate courts have implemented NextGen CM/ECF. Bankruptcy and district court are in process of implementing. Courts may post information on their websites as their implementation date approaches.
A user cannot add an account to your PACER Administrative Account. You must invite the user and they must accept the invite. As the PACER Administrative Account user, you can unlink the account at any time, and the individual user can also unlink at any time.
Accounts linked to a PACER Administrative Account will not generate a bill; all charges will be billed to the PAA.
If a user registers with a credit card and then is added to a PAA the credit card they used during registration will not be charged.
They can log in to Manage My Account. The account number is the 7-digit number above the username.
Changing a password, updating contact information, setting security information, or changing account preferences are not be possible without upgrading the PACER account.
For a PACER Administrative Account, it is not possible to perform management functions such as adding or unlinking an account, viewing a list of accounts, or assigning cost center information in addition to the functions mentioned above for a PACER account, without upgrading the account.
Yes. Any balance (including credit) will be transferred to the linked PACER Administrative Account.
To dispute a transaction for which you have been billed, or if you have a question concerning a transaction, complete and sign the Credit Request Form (pdf) so your request can be reviewed. Along with the form, include a detailed explanation to support the credit request and details of the transactions being disputed.
Credits cannot be issued until after the quarterly statement has been generated.
The CurrentGen CM/ECF system requires two separate usernames and passwords; however, once a court implements the NextGen CM/ECF system, you will be able to use your PACER username and password for both. Look up if your court has upgraded to NextGen CM/ECF.