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Frequently Asked Questions

I am trying to e-file, but I keep getting an error message that it does not recognize my PDF. Why is this error occurring?

There are a few reasons this issue may be occurring. 

The PDF may be form-fillable and needs to be flattened so that it cannot be edited or altered by other users. To do this: 

  1. Open a fillable form and add the necessary data.  

  1. Click File and select Print. 

  1. Select a PDF printer and click OK or Print.  

  1. In the pop-up window, select where to save the "flattened" version of the form. 

  1. Click Save and file the form in CM/ECF. 

Another issue may be the size of the document. Check if your document is not larger than the maximum file size permitted for that court. In addition, make sure the PDF does not contain marks or logos with links to the site of the company that developed the product, as the court will not accept these files. 

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