Frequently Asked Questions
My PACER account is not upgraded. How do I upgrade my account?
Log into Manage My Account and upgrade your account by clicking Upgrade link next to your “Account Type” or click on any of the options under the Settings tab. You will then be prompted to upgrade your account.
If the Case Search Status says "Inactive," you can still upgrade your account, but cannot search for case information. To activate your account contact the PACER Service Center for assistance at (800) 676-6856 between 8 a.m. and 6 p.m. Central Time, Monday through Friday, or by email at firstname.lastname@example.org.
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Log in to Manage My Account and check your ‘Account Type.’ It should indicate you have an Upgraded PACER Account.
The CurrentGen CM/ECF system requires two separate usernames and passwords; however, once a court implements the NextGen CM/ECF system, you will be able to use your PACER username and password for both. Look up if your court has upgraded to NextGen CM/ECF.
Yes. Users have the option to remove their account from a PACER Administrative Account (PAA). To do so:
- Log into Manage My Account.
- Select Remove Your PACER Account from a PAA on the Settings tab.
- Enter a brief remark and click Submit.
PACER Case Search Privileges will be made temporarily deactivated during this process. To reactivate, after updating your account information, please contact the PACER Service Center at 800-676-6856 or email@example.com or have your new firm administrator add you to their PAA.
For district and bankruptcy courts:
Attorneys may authorize duplicate receipt of the notice of electronic filing for up to five support staff members. To add email recipients, the attorney should use the Maintain Your Account/Email Information option under the Utilities menu within CM/ECF.
For appellate courts:
Attorneys may authorize duplicate receipt of the notice of docket activity for several support staff members, depending on the length of email addresses (up to 255 characters).
To add email recipients, the attorney should log in to Manage My Account, select Update E-Filer Email Noticing and Frequency option under the Maintenance tab.