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Frequently Asked Questions

Does PACER have a W-9 form for sales tax exemption?

The PACER Service Center (PSC), on behalf of the PACER service, is exempt from collecting sales tax. Organizations may request the PSC’s W-9 form by email, which includes the tax identification number and other information, to help the organization in preparing their taxes.

Please include your name and PACER Account Number with your request.

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Submit a letter requesting a refund and the Refund Form (pdf) to receive a refund for overpayments made to the PACER Service Center. The request cannot be processed without both a letter of request and form.  

Allow 4-6 weeks for refund processing. Refunds will be issued via electronic funds transfer or back to the credit card used originally. The refund will appear as a credit to your checking or savings account or on your credit card statement. 

A user cannot add an account to your PACER Administrative Account. You must invite the user and they must accept the invite. As the PACER Administrative Account user, you can unlink the account at any time, and the individual user can also unlink at any time.

Once a court has migrated to NextGen CM/ECF you will need to link your accounts together. First log in to manage your account. You will need to use the "Link my filer account to my PACER account" link (appellate court) or the "Link a CM/ECF account to my PACER account" link (bankruptcy or district courts). This process varies depending on court type.

For detailed instructions, review the:

Once you linked your filing credentials, you will only need to use your upgraded PACER account credentials to file and/or view case information in any NextGen CM/ECF court.

If the linking process failed, please try again. If you do not remember your CM/ECF username or password, contact the court.

If the linking process still does not work, you must log in with your upgraded PACER account and submit a new electronic filing request for the court:

  1. Log in to Manage My Account.
  2. Click the Maintenance tab.
  3. Click either Attorney Admissions/E-File Registration or Non-Attorney Admissions E-File Registration.

Once request is submitted, you will need to wait for the court to process the request and grant you electronic filing privileges.

To learn more about submitting a new electronic filing request, review the electronic learning module for the Manage My Account Maintenance tab.

Submit a Credit Request Form (pdf) for credit to be considered. The form must be completed according to the instructions outlined in the document.