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Frequently Asked Questions

Does PACER have a W-9 form for sales tax exemption?

The PACER Service Center (PSC), on behalf of the PACER service, is exempt from collecting sales tax. Organizations may request the PSC’s W-9 form by email, which includes the tax identification number and other information, to help the organization in preparing their taxes.

Please include your name and PACER Account Number with your request.

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You can deactivate your PACER account by contacting the PACER Service Center for assistance.  

To dispute a transaction for which you have been billed, or if you have a question concerning a transaction, complete and sign the Credit Request Form (pdf) so your request can be reviewed. Along with the form, include a detailed explanation to support the credit request and details of the transactions being disputed.

Credits cannot be issued until after the quarterly statement has been generated.

If you have PACER Administrative Account, you have the option to upgrade your account. Log in to Manage My Account and click Upgrade link next to your “Account Type." You will be prompted to:

  1. Create a username and password
  2. Adding a date of birth
  3. Select a county
  4. Select and answer two security questions

A message will also prompt you to upgrade when you try to use any PACER Administrative Account options besides viewing usage or making a payment.

  1. Log in to Manage My Account. 

  1. Select the Usage tab. 

  1. Click “View Quarterly Invoice/Statement of Account.”